Gift cards are delivered by email to the email address entered during checkout and contain instructions on redeeming them at checkout. Our gift cards have no additional processing fees or expiry date.
Gift cards are non-refundable and can only be redeemed online for product discounts.
All shoes come with a transportation box and dust bag.
To prevent your loafers from getting worn down or stained, we recommend using dedicated suede, velvet or canvas shoe care products. We recommend using a foam brush to remove loose dirt.
Leather product requires occasional maintenance. Invest in a leather cleaner kit and regular wipes.
We recommend storing your shoes with a shoe tree to retain their natural shape, increasing their lifespan.
DHL Express Air 5-7 Business Days
U.P.S. Express Saver 6-10 Business Days (Temporarily unavailable)
Please allow 2-5 days for our artisans to craft your handmade shoes - Excluding weekends.
Multiple item orders may ship out separately to ensure you receive your item(s) as fast as possible.
Due to Covid-19, you may experience longer delivery times in remote/rural route addresses, states, Northwest Territory & Nunavut, Alaska, and other isolated territories.
We no longer accept General Delivery (G.D.), P.O. Box and R.P.O. Box addresses.
Return Policy (Defect only)
Each item is made to order especially for you. We will gladly refund purchases for shoes with production defects within 14 days of purchase or delivery. Please remember that we do not offer returns on items due to personal preference changes or sizing. All shoes run true to size; please ensure that you select the shoe based on your size; Men's loafers and women's loafers are in two different sizes, and one might not accommodate the other. Slippers are Unisex. Please refer to the size chart; All return items must be in their original condition and packaging. You may also receive your refund in-store credit or gift card for future purchases.
your refund will be processed and applied to the original payment method within 3-4 business days. It may take up to 10 business days for the return to appear on your statement, depending on your financial institution.
Please contact Client Service to request a return ticket. We will provide return information once your return is approved. Any return shipping cost you've incurred will be reimbursed once we have processed the return.
Discount codes, shop credits, and gift cards are non-refundable and can only be redeemed online for product discounts.